Leading specialist of the customer appeals management department
Description:
Receive and register customer complaints
Accurately record all information in the ticketing system
Forward complaints to relevant departments and follow up on outcomes
Provide timely, ethical, and clear responses to customers
Categorize and analyze complaints
Identify root causes of complaints and present reports to management
Demonstrate a prompt and effective approach to improve customer satisfaction
Collaborate closely with relevant departments to resolve complaints
Periodically prepare statistical analysis and reports on complaint trends
Operate in accordance with the company’s service quality standards
Accurately record all information in the ticketing system
Forward complaints to relevant departments and follow up on outcomes
Provide timely, ethical, and clear responses to customers
Categorize and analyze complaints
Identify root causes of complaints and present reports to management
Demonstrate a prompt and effective approach to improve customer satisfaction
Collaborate closely with relevant departments to resolve complaints
Periodically prepare statistical analysis and reports on complaint trends
Operate in accordance with the company’s service quality standards
Requirements:
Higher education
At least 1–2 years of experience in complaint handling and ticketing systems (experience in complaint analysis and response is preferred)
Experience with CRM systems and/or helpdesk/ticketing tools
Good knowledge of Microsoft Office programs (Word, Excel, Outlook)
Fluent in Azerbaijani and Russian (English is an advantage)
Strong communication skills
Analytical thinking
Fast learning and adaptability to change
Attention to detail and systematic working skills
Customer-oriented mindset and agility in problem-solving
At least 1–2 years of experience in complaint handling and ticketing systems (experience in complaint analysis and response is preferred)
Experience with CRM systems and/or helpdesk/ticketing tools
Good knowledge of Microsoft Office programs (Word, Excel, Outlook)
Fluent in Azerbaijani and Russian (English is an advantage)
Strong communication skills
Analytical thinking
Fast learning and adaptability to change
Attention to detail and systematic working skills
Customer-oriented mindset and agility in problem-solving
About the vacancy:
Location: Baku city, Drogal döngəsi, 702-ci məhəllə
Full-time (Monday to Friday)
Corporate phone line provided
Salary: Negotiable
For apply: hr@azerpost.az
Full-time (Monday to Friday)
Corporate phone line provided
Salary: Negotiable
For apply: hr@azerpost.az
Leading specialist of the customer appeals management department
Description:
Receive and register customer complaints
Accurately record all information in the ticketing system
Forward complaints to relevant departments and follow up on outcomes
Provide timely, ethical, and clear responses to customers
Categorize and analyze complaints
Identify root causes of complaints and present reports to management
Demonstrate a prompt and effective approach to improve customer satisfaction
Collaborate closely with relevant departments to resolve complaints
Periodically prepare statistical analysis and reports on complaint trends
Operate in accordance with the company’s service quality standards
Accurately record all information in the ticketing system
Forward complaints to relevant departments and follow up on outcomes
Provide timely, ethical, and clear responses to customers
Categorize and analyze complaints
Identify root causes of complaints and present reports to management
Demonstrate a prompt and effective approach to improve customer satisfaction
Collaborate closely with relevant departments to resolve complaints
Periodically prepare statistical analysis and reports on complaint trends
Operate in accordance with the company’s service quality standards
Requirements:
Higher education
At least 1–2 years of experience in complaint handling and ticketing systems (experience in complaint analysis and response is preferred)
Experience with CRM systems and/or helpdesk/ticketing tools
Good knowledge of Microsoft Office programs (Word, Excel, Outlook)
Fluent in Azerbaijani and Russian (English is an advantage)
Strong communication skills
Analytical thinking
Fast learning and adaptability to change
Attention to detail and systematic working skills
Customer-oriented mindset and agility in problem-solving
At least 1–2 years of experience in complaint handling and ticketing systems (experience in complaint analysis and response is preferred)
Experience with CRM systems and/or helpdesk/ticketing tools
Good knowledge of Microsoft Office programs (Word, Excel, Outlook)
Fluent in Azerbaijani and Russian (English is an advantage)
Strong communication skills
Analytical thinking
Fast learning and adaptability to change
Attention to detail and systematic working skills
Customer-oriented mindset and agility in problem-solving
About the vacancy:
Location: Baku city, Drogal döngəsi, 702-ci məhəllə
Full-time (Monday to Friday)
Corporate phone line provided
Salary: Negotiable
For apply: hr@azerpost.az
Full-time (Monday to Friday)
Corporate phone line provided
Salary: Negotiable
For apply: hr@azerpost.az
