University degree (preferably in IT or a related field)

Good experience in administering Windows and macOS operating systems

Understanding of how PCs, laptops, and peripheral devices (printers, scanners) work

Basic knowledge of networking technologies (TCP/IP, DNS, DHCP, VPN)

Cabling skills: neat patch-cord routing, basic cable installation, connector crimping, and troubleshooting of physical network issues

Basic hardware repair and upgrade skills: SSD/HDD replacement, RAM upgrades, cooler replacement, and initial diagnostics

Skills in installing, configuring, and updating software and operating systems

Configuration and support of mobile devices (iOS, Android), including corporate email, VPN, and basic security settings

Experience in user support and resolving common technical issues

Experience working with ticketing systems and handling support requests (priorities, SLA)

Remote support skills using RDP, VNC, or similar tools

Proficiency in office applications (Microsoft Office / Google Workspace)

Mandatory documentation of solutions and common cases in the knowledge base (Confluence)

Ability to quickly diagnose and resolve problems

Polite, customer-oriented, and stress-resistant attitude

Ability to work in a team and follow procedures and regulations

High level of responsibility and attention to detail

English or Russian language proficiency at B1 level or higher (written and verbal)